CXO Labs - Customer Digitisation and Transformation Labs

Strategy meets

High-performing technology solutions for C-suite, executives and business transformation leaders. We bring experience, tried and tested methodologies guiding you to the best outcome that will optimise the heart of your business and power your customer digital experiences, interactions and technologies.

See our services

What We Do

We help fulfil your current and future organisation objectives by working with you
to determine an optimal technology roadmap and delivery.

Enterprise Roadmap

Maturity Assessment
Target State Design
Execution Roadmap
Enterprise Value Chain
Capability Investment Plan
Process Blueprints
Actionable Business Case

Solution Design and Delivery

Customer 360 Enablement
Audience Driven Marketing
Business Intelligence
Customer Engagement and Loyalty
Mediation, Rating & Billing
Payments and Collections
Cloud ERP

Domain Experience

We take pride in our core specialisations and expertise to accelerate your transformation. Don’t repeat costly mistakes.

Intelligent Customer 360

Establish and optimise your customer relationship management & engagement. Streamline your data ingestion, store and transform it into high-value insights. From efficient Leads and Opportunity workflows to driving the next best action in order to win, cross-sell and retain your customers.

Order to Cash

Use proven cloud-based technology to establish and scale your Sales Ordering, Approval Flows, Product Catalogue, Promotions, Billing, Secure Payment Processing, Collections Management, Revenue Recognition and Journaling Processes.

Infrastructure & Optimisation

AWS Architecture review in accordance with a well-balanced technical framework to set up your enterprise integration backbone.

Empower your users, mitigate compliance and regulatory landmines associated with manual processes and maximise efficiencies thru robotics and cloud automation.

Fast Facts

Years of Experience

Transformation Projects

Industry Verticals

Passionate Coffee Lover

Our DNA

Our Journey

Over the years we have seen many proposals that were ill-suited to organisational situations, on many occasions systems were left not functioning cohesively leaving these companies worse off after engagement.

Throughout many projects where we got our hands dirty to deliver Enterprise Transformations across Telcos, Financial, Retail, Media and Entertainment industries, a small group of like-minded professionals saw an opportunity to help customers avoid these unwanted outcomes.

Over the years we have seen many proposals that were ill-suited to the organisational situation, or not being guided on how all systems function cohesively, leaving these companies worse off after engagement.

Throughout many projects, where we got our hands dirty to deliver Enterprise Transformations across Telcos, Financial, Retail, Media and Entertainment industries, a small group of like-minded professionals saw an opportunity to help customers avoid these unwanted outcomes.

Our expertise is born from close collaboration with business leaders through meaningful ideation of opportunities and timely choices of sustainable technologies to help solve their problems.

How Can We Help

We believe we can offer our unique perspective on achieving better outcomes. We’ve been through our own journeys delivering for various businesses and we know the formulas that work in various situations.

We want to steer our customers away from going down pathways that lead to poor outcomes. After seeing many opportunities missed regardless of well-placed intentions, we are convinced that the only way to success is to understand people, processes and technology as a whole.

We believe that we can offer our unique perspective on achieving better outcomes with software. We’ve been through our journey over the years delivering for various businesses, and we know what formula works in certain situations.

We want to steer our customers away from going down pathways that lead to poor outcomes. After seeing many opportunities missed regardless of well-placed intentions, we’re convinced that the only way to success is to understand people, processes and technology as a whole.

CXO Labs provide companies, from start ups, scale ups to large corporates, with guidance on how to quickly and cost-effectively run their business processes with purposeful software.

We have established experts and partnerships to provide innovative end-to-end solutions. We have an extensive background in Customer Relationship Management, Ordering, Billing, Payments, and Revenue recognition. Coupled with our experience in Integration and Automation platforms we will help you execute across all of your channels, processes and systems seamlessly.

Technology

Connecting with you

We engage with you in four key ways depending on where you are in your technology journey.

Outcome based Consultation

Not only about the output, we put attention into working with you to transparently define your goals and challenges and map them through into outcomes.

Flexible Project Engagement

Get individual projects done on time and on budget by engaging with our experts; either tailored outcome based or flexible on-demand consume-as-you-engagement model.

Blended Delivery Model

Execute your projects faster and lower your delivery risk with our best people elevating your delivery output.

Architecture as a Service

Boost your internal architecture capability and accelerate results with a dedicated team of highly experienced architects.

Strategy meets

What We Do

Enterprise Roadmap

Solution Design and Delivery

Domain Experience

Intelligent Customer 360

Order to Cash

Infrastructure & Optimisation

Business Process Refinement

Fast Facts

Our DNA

Our Journey

How Can We Help

Technology

Connecting with you

Outcome based Consultation

Flexible Project Engagement

Blended Delivery Model

Architecture as a Service

Let’s build something together!
Feel free to contact us anytime.

Strategy meets

What We Do

Enterprise Roadmap

Solution Design and Delivery

Domain Experience

Intelligent Customer 360

Order to Cash

Infrastructure & Optimisation

Business Process Refinement

Fast Facts

Our DNA

Our Journey

How Can We Help

Technology

Connecting with you

Outcome based Consultation

Flexible Project Engagement

Blended Delivery Model

Architecture as a Service

Let’s build something together!Feel free to contact us anytime.

Let’s build something together!
Feel free to contact us anytime.